Refund Policy.

This Refund Policy explains how we handle refunds, cancellations, corrections, and issues with your order at The Taste of Midland. It applies to takeout orders placed through this Site, reservations, and catering or event bookings. It is part of our Terms of Service.

1. Our promise.

We want you to be happy with what you eat. If something is wrong with your order — the food is cold, an item is missing, a dish is not what you ordered, or the quality is not what we would serve to our own family — tell us and we will make it right. In practice, "make it right" means one of the following, depending on the situation and what you prefer: we remake the item, we substitute something else, we remove the item from your bill, or we refund it. We do not need a receipt, and we do not need you to prove anything. We just need to know what happened.

2. Issues with takeout orders.

Before you leave the restaurant. If you notice a problem at pickup — missing items, wrong order, visibly incorrect packaging — tell us at the counter. We will fix it on the spot, in most cases within a few minutes. Please check your bag before you pull away.

After you get home. If you discover a problem after leaving, call us at (989) 486-1488 within 24 hours. We will ask you what was wrong, and we will either refund the affected item to your card (if you paid by card) or offer you a credit for a future visit. For food-quality complaints, we may ask you to return the item or send a photo — not because we do not believe you, but because we want to understand what went wrong in the kitchen so it does not happen again.

What we cannot refund. We cannot refund an order if:

• The complaint is about a modification you did not ask for that we could not have known about.
• The order was picked up and eaten in full without any complaint at the time or within 24 hours.
• The complaint is about a dish that was prepared correctly but was not to your personal taste (e.g., "too spicy" when you asked for spicy).
• The order was damaged after pickup (e.g., left in a hot car for two hours).

In ambiguous cases, we will usually err on the side of the guest. If we genuinely made a mistake, you will not pay for it.

3. Cancellations before pickup.

If you need to cancel a takeout order, call us as soon as you can at (989) 486-1488. Whether we can cancel without charge depends on whether the kitchen has started cooking:

• Before cooking starts. Full cancellation at no charge. No questions.
• After cooking starts. We may ask you to cover the cost of items already prepared. If some items have not been started, we will only charge for what has been made.
• After pickup time. If you do not pick up your order and do not call, we consider it a no-show (Section 5).

Since you pay at pickup, there is nothing to refund if you cancel before paying — you simply do not owe us anything.

4. Late pickup.

We hold takeout orders for 30 minutes past the scheduled pickup time. During that window, we will keep it warm as best we can. After 30 minutes, we cannot guarantee quality — birria and fajitas do not hold indefinitely — and after 60 minutes, we may discard the order.

If you are running late, call us. We will do our best to hold the order longer. We are not obligated to, but we usually can.

5. No-shows.

If you place an order and do not pick it up, and do not call to cancel, we have already spent time and ingredients on it. In most cases, we will not pursue payment — it is not worth the time or the relationship. However, we reserve the right to refuse future online orders from a phone number associated with repeated no-shows (three or more in a six-month period). If you have a genuine emergency, call us and we will not hold it against you.

6. Reservations.

There is no fee to make or cancel a reservation. If your plans change, just let us know — we would rather hear from you than have an empty table. If you no-show for a large-party reservation (12 or more) where we have taken a card on file, we reserve the right to charge a per-person fee to cover the cost of the empty seats; we will tell you about this at the time of booking.

7. Catering and private events.

Catering and private events are governed by the individual written agreement signed at booking. That agreement controls if there is a conflict with this policy. However, the following general rules apply:

• Deposits. A 50% deposit is required to hold the date. The deposit is non-refundable.
• Cancellation more than 7 days out. If you cancel a catering or event booking more than 7 days before the event, we will apply your deposit as credit toward a future catering order within 12 months.
• Cancellation within 7 days. The deposit is forfeited, because we have already purchased ingredients and blocked staff for your date.
• Final headcount. The final headcount is locked 10 business days before the event. If fewer guests attend than the final headcount, you still pay for the final headcount.
• Balance. The remaining balance is due on the day of the event. We do not refund the balance if the event proceeds as planned.

8. Gift cards.

Gift cards are not redeemable for cash, do not expire, and are not refundable. If you lose a gift card, we cannot replace it without proof of purchase. If you have a gift card with a remaining balance and want to use it toward a catering order, we can apply it — just let us know at booking.

9. How to request a refund.

To request a refund or correction, contact us by any of the following:

• In person — speak to the front-of-house staff at the restaurant.
• By phone — call (989) 486-1488 during open hours (11 AM – 9 PM daily).
• By email — write to [email protected] within 24 hours of pickup.
• Through the Site — use our contact form and select "Feedback about a visit."

Please include your order number (if you have it), the items affected, and what went wrong. We will respond within 1 business day.

10. How refunds are processed.

Refunds to a card are processed through the card reader at pickup or, if you have already paid, through our payment processor. Refunds to a card usually appear within 3–5 business days, depending on your bank. Refunds by cash are immediate. Credits for future visits are issued as a note on your order record — tell us your name and the date when you return, and we will pull it up.

11. Chargebacks.

If you are unhappy with a charge, please contact us first. We will work with you to resolve the issue faster than a chargeback process can. Filing a chargeback without contacting us puts our payment processor in the middle of a dispute that could have been handled in one phone call. We reserve the right to contest a chargeback with our transaction records if we believe the charge was legitimate.

12. Contact.

Questions about this policy? Reach us at:

• Email: [email protected]
• Phone: (989) 486-1488
• Mail: The Taste of Midland, 3001 S Saginaw Rd, Midland, MI 48640